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Help Centre
Find answers to all your questions about shipping, delivery and order fulfilment.
8 articles
Excerpt: Understand your tax obligations for UK and international sales. Learn how VAT is applied to your invoices, who is responsible for customs duties on global shipments, and how to manage tax compliance for your print-on-demand business.
Access our General Product Safety Regulation (GPSR) templates to ensure your store remains compliant for EU and UK sales. Download product-specific safety data, materials, and warranty information to include in your packaging slips.
Learn about seasonal shipping surcharges and how they impact your order costs. Understand why carriers apply these temporary fees during peak periods and how to adjust your store pricing to maintain your margins.
Ensure your business remains compliant with the General Product Safety Regulation (GPSR) when selling to the EU and Northern Ireland. Learn about the mandatory "Responsible Person" requirement, listing updates, and how to use our templates to protect your marketplace accounts.
Understand the new July 2026 EU customs regulations. Learn how the removal of the €150 duty exemption affects your international shipments from the UK and discover Papello’s current local European expansion plans.
Stay informed with real-time updates on our production and delivery capacity. View current lead times by product category and check for international shipping disruptions to manage your customers' expectations effectively.
Learn how we handle orders lost in transit and your responsibilities regarding successful delivery. Understand the specific criteria for reporting a missing package and our policy for items marked as "Delivered" but not received by the customer.