To help you keep track of your orders, we use specific status labels in your Papello dashboard. These updates allow you to monitor exactly where an item is in our fulfilment process.
Processing
This is the initial stage for any order. Your order has been accepted and is waiting to be moved into production.
In Production
Your order is now in production. The artwork files are being checked and queued for printing. At this stage, our team is preparing your files and getting the raw materials ready for manufacture.
Printed
The physical creation of your product is complete. The artwork has been printed and is now moving through our quality control and finishing department to be trimmed, framed, or packaged for transit.
Shipped
The production process is finished, and your order has been handed over to the courier. Once marked as Shipped, your tracking details will become viewable in your dashboard. If your store is connected, these details will be automatically pushed back to your customer.
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Pending
This is the initial stage for any order. An order usually stays in Pending for one of two reasons:
Pending Payment: Your payment may not be complete. This can happen if a transaction is interrupted or waiting for bank authorisation.
Manual Release: If you have set your account to manual mode, orders will wait here until you personally review and release them into our system.
Failed
A Failed status indicates that the payment could not be processed. This typically happens if a card is declined, has expired, or has insufficient funds.
What to do: Ensure your payment method is correct and funds are available. You will then need to manually click "Retry Payment" on the specific order to move it back into our production queue.
On Hold
An order is placed on hold when there is an issue that requires your attention before we can proceed. This could be due to an incomplete shipping address, an issue with artwork resolution, or a specific product being out of stock.
Refunded
This status indicates that the order has been refunded and the funds have been returned to your original payment method.
Cancelled
This status indicates that the order has been cancelled and the funds have been returned to your original payment method.